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Shipping Policy

We accept orders for GCC delivery. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We shall endeavor to dispatch the product to you within one working day of you placing your order and in any event within 14 days beginning on the day after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

As soon as the product is delivered to you, you are responsible for it.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Service Team on shop@bitsandpieces.ae as soon as possible.

Cancellation, returns and refunds

You have certain rights under the law. These include:

  • That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
  • A right to cancel your order within 3 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).
  • Cancellation can be communicated by emailing at shop@bitsandpieces.ae

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

  • You notify us in writing that you are cancelling your purchase no later than 3 working days after the day on which you received your product;
  • You have taken reasonable care of the product prior to return - in particular this means they must not have been damaged and in selling condition;
  • You may give us notice of cancellation by email at shop@bitsandpieces.ae
  • You will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or incorrectly described.

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price returned no later than 30 days from the day when you give us notice of cancellation.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses that we suffer