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Terms & Conditions

1. Our Agreement

These terms and conditions (the "Terms") are the terms which apply when you access the website http://www.bitsandpieces.ae (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to BITS AND PIECES (trading as bitsandpieces.ae) and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.

1.1 Limited License

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. BITS AND PIECES may change, suspend, or discontinue any aspect of the Site at any time. BITS AND PIECES  may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

2. Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at shop@bitsandpieces.ae

3. Information About Us

  • We are BITS AND PIECES (trading as www.bitsandpieces.ae) a BITS AND PIECES registered in the Abu Dhabi.
  • If you have any questions, complaints or comments on this Website then you may contact us on shop@bitsandpieces.ae 

4. The ordering process and order confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order. All communications will be addressed to the email address you supply when you register. Please note that this does not constitute acceptance by us. The contract for purchase of the product is formed when we send you an email dispatch confirmation.

You may select items from our range of products, details of which will be added to the "Shopping Bag" by clicking on the "Add to Bag" button. By clicking on the "Checkout" button in the Shopping Bag, you submit an offer to buy the goods in the Shopping Bag. As soon as we accept this offer via an Acceptance Email (as described below) your order forms a binding contract of sale between you and us.

Before placing an order you can view and amend your order details at any time by clicking on the "Shopping Bag".

You will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately on shop@bitsandpieces.ae 

We will send a second email when we dispatch your goods that shall constitute our acceptance of your order (the "Acceptance Email") at which point a binding contract of sale will be concluded between you and us. We will file a copy of any orders that are accepted by us.

5. Registering for a personal account

To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If registered any personal data that you provide us with during the registration process will be stored in our database and it will be entered into the order form automatically.

To register, you must supply us via the online registration form with the following information: your name, gender, age range, referral details, password, billing address and, where applicable, different delivery address. Once you click on the "Next Step" button this information will be stored in our customer database. You can access, update or correct your personal account details via the "My Account" button. We will only use the stored data in accordance with our Privacy Policy, which can be accessed here.

You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where someone else uses your password or user name unless this is due to our negligence. You agree to notify us immediately by email to shop@bitsandpieces.ae  or by phone on +971 (2) 44 44 120 if you become aware or suspect any unauthorized use of your password or username.

6. Your use of the Website

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of bitsandpieces.ae or BITS AND PIECES or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain BITS AND PIECES’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. BITS AND PIECES will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

7. Prices, Delivery Charges and Payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.

Please click here for further delivery information

We accept payment by debit or credit card. Payment will be debited from your account at the time of or shortly before dispatch of the product to you.

Orders with multiple items may be shipped separately. The customer shall be charged for the items upon checkout but in case of unavailability of the item, the customer shall receive a refund for the item’s price. There are no shipping charges for back orders.

You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Shipping Fees do not include any local airport taxes, value added taxes, customs fees and other fees relating to the import of goods. These apply to the responsibility of the Buyer.

8. Voucher / Discount codes

From time to time we issue voucher / discount codes. We have a voucher / discount code box situated at the "Checkout" where codes can be entered. You must take care when entering codes, as they are case and space sensitive.

You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Voucher / Discount codes cannot be used in conjunction with any other offer including The Beauty Club and sale items. Voucher / Discount codes exclude the following brands (Any brand name) and such excluded brands may be amended from time to time in our sole discretion. If you have any questions about the voucher / discount codes please email shop@bitsandpieces.ae 

9. Delivery and Ownership

We accept orders for GCC delivery. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We shall endeavor to dispatch the product to you within one working day of you placing your order and in any event within 14 days beginning on the day after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

As soon as the product is delivered to you, you are responsible for it.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Service Team on shop@bitsandpieces.ae  as soon as possible.

9.1 Cancellation, returns and refunds

9.1 (a) You have certain rights under the law. These include:

    • That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
    • A right to cancel your order within 3 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).
    • Cancellation can be communicated by emailing at returns@bitsandpieces.ae

9.1 (b) Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

    • You notify us in writing that you are cancelling your purchase no later than 3 working days after the day on which you received your product;
    • You have taken reasonable care of the product prior to return - in particular this means they must not have been damaged and in selling condition;
    • You may give us notice of cancellation by email at returns@bitsandpieces.ae
    • You will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or incorrectly described.

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price returned no later than 30 days from the day when you give us notice of cancellation.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses that we suffe

10. Legal obligations and our Limitation on Liability

We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose.

If we breach these Terms we shall only be liable for losses, which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where you and we could contemplate them at the time of entering into this agreement.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the Internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

  • losses not caused by our breach;
  • indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
  • failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.
  • "Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

 

11. Copyright and Other Intellectual Property Rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

BITS AND PIECES may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

Although BITS AND PIECES is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through BITS AND PIECES’s system. The On-line Materials are BITS AND PIECES’s intellectual property, and are protected by UAE and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of BITS AND PIECES, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of BITS AND PIECES. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in BITS AND PIECES. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with BITS AND PIECES.

You acknowledge and agree that BITS AND PIECES  will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At BITS AND PIECES’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to BITS AND PIECES or perfect these right VIOLATION OF TERMS OF USE. You understand and agree that in BITS AND PIECES’s sole discretion, and without prior notice, BITS AND PIECES may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if BITS AND PIECES believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of BITS AND PIECES, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to BITS AND PIECES for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. BITS AND PIECES may release user information about you if required by law or subpoena.

OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES.  COMPANY will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.

APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

INDEMNITY. You agree to indemnify and hold BITS AND PIECES, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU. By providing materials to BITS AND PIECES, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted BITS AND PIECES an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. BITS AND PIECES may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against BITS AND PIECES for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to BITS AND PIECES. Any communication or materials you send to BITS AND PIECES  will be treated as non- confidential and non-proprietary and may be disseminated or used by BITS AND PIECES  for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or bitsandpieces.ae, titles or interests in BITS AND PIECES’s name.

12. Disclaimer of warranty, limitation of damages

BITS AND PIECES makes no warranty or representation of any kind, either express or implied, including but not limited to warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose, non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the site. BITS AND PIECES also does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement or other information that is submitted, displayed or uploaded through the site by any user. BITS AND PIECES shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits or for business interruption arising out of the use of or inability to use this site, even if BITS AND PIECES has been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of BITS AND PIECES would in such case be limited to the greatest extent of liability permitted by law.

13. General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the UAE.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing shop@bitsandpieces.ae  or writing to us at the following address Muroor Road, Al Maqta Building 1, Abu Dhabi, UAE.

13.1 ADVERTISING.

The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. BITS AND PIECES is not responsible for the acts or omissions of any advertiser or sponsor.

13.2 Site Operation

BITS AND PIECES controls this Site from the U.A.E. BITS AND PIECES makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

13.3 Purchases

Any/All products prefixed with the word 'hand' such as, handpainted, hand-decorated, hand-blown, hand-dipped, hand-made, hand-crafted or hand-embroidered will contain the 'Handmade logo.Handmade products may have color variations.

BITS AND PIECES accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services.  All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of BITS AND PIECES

13.4 Severability

If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

14. Security & Privacy

Bitsandpieces.ae is a Secure Site. To ensure that this is a legitimate secure site, please check the following:

1. That the original URL you are visiting comes from www.bitsandpieces.ae. 
2. The status of the server certificate is valid, by clicking on one of the server certificate logos displayed on the site.

14.1 Privacy Policy Statement

This document sets out the privacy and cookies policy of BITS AND PIECES (trading as bitsandpieces.ae) ("we"/"us" and "our") and explains how we use your personal information (meaning any information about you which is personally identifiable such as your name, address, telephone number or email address and is generally referred to throughout this policy as "Your Information") collected through www.bitsandpieces.ae (the "Website"). This Privacy Policy together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

14.2 Who are We?

BITS AND PIECES
Muroor Road, Al Maqta Building 1
Abu Dhabi, UAE

14.3 Information We Collect

We may collect and process the following data about you:

    • Details of transactions you carry out through our Website and of the fulfillment of your orders;
    • Information that you provide by filling in forms on our Website or information that you otherwise provide to us. This includes information provided at the time of registering to use our Website (including your email address, name, address and/or telephone number) or requesting further information. We may also ask you for information when you report a problem with our site;
    • If you contact us we may keep a record of that correspondence.

14.4 How We Use Your Information

We use your information in the following ways:

    • To ensure that content from our site is presented in the most effective manner for you and your computer;
    • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
    • To carry out our obligations arising from any contracts entered into between you and us;
    • To notify you about changes to our service;
    • If you do not want us to use your data in this way please update your marketing preferences by contacting us at shop@bitsandpieces.ae 

14.5 Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

14.6 Will We Share Your Information With Third Parties?

as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.  All credit/debit cards’ details or information will NOT be stored, sold, shared, rented or leased to any third parties

14.7 Data Security

Bitsandpieces.ae may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide BITSANDPIECES.AE with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

Bitsandpieces.ae may also disclose delivery information in order to respond to a subpoena, court order or other such request. BITSANDPIECES.AE may also provide such delivery information in response to a law enforcement agency’s request or as otherwise required by law. Your delivery information may be provided to a party if BITSANDPIECES.AE files for bankruptcy, or there is a transfer of the assets or ownership of BITSANDPIECES.AE in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

14.7 (a) Other Websites

Bitsandpieces.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit delivery information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

14.7 (b) Security

Bitsandpieces.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, BITSANDPIECES.AE cannot guarantee the security of any information that is disclosed online.

14.7 (c) Children

Bitsandpieces.ae does not knowingly collect personal information from children under the age of 13. Children are not permitted to use the BITSANDPIECES.AE website or services, and BITSANDPIECES.AE requests that children under the age of 18 shall not submit any personal information to the website. Since information regarding children under the age of 13 is not collected, BITSANDPIECES.AE does not knowingly distribute personal information regarding children under the age of 13.

14.8 Changes to this Privacy and Cookies Policy

We are constantly looking for new ways to improve this Website. We may amend this Privacy and Cookies Policy from time to time. All such changes will take effect once they have been posted on the site and you will be deemed to have accepted any such changes by your use of the site from time to time. This Privacy and Cookies Policy was last updated on 19/10/2014.

15. How to contact us

Please contact us if you have any questions regarding this Privacy and Cookies Policy or about any information we hold about you by emailing us at shop@bitsandpieces.ae 

We want to make sure that Your Information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at shop@bitsandpieces.ae 

You have the right to ask us not to use Your Information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at shop@bitsandpieces.ae 

We hope that you will be happy with the way we handle your information.