These terms and conditions (the "Terms") are the terms which apply when you access the website http://www.bitsandpieces.ae (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to BITS AND PIECES (trading as bitsandpieces.ae) and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.
1.1 Limited License
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at [email protected]
Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order. All communications will be addressed to the email address you supply when you register. Please note that this does not constitute acceptance by us. The contract for purchase of the product is formed when we send you an email dispatch confirmation.
You may select items from our range of products, details of which will be added to the "Shopping Bag" by clicking on the "Add to Bag" button. By clicking on the "Checkout" button in the Shopping Bag, you submit an offer to buy the goods in the Shopping Bag. As soon as we accept this offer via an Acceptance Email (as described below) your order forms a binding contract of sale between you and us.
Before placing an order you can view and amend your order details at any time by clicking on the "Shopping Bag".
You will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately on [email protected]
We will send a second email when we dispatch your goods that shall constitute our acceptance of your order (the "Acceptance Email") at which point a binding contract of sale will be concluded between you and us. We will file a copy of any orders that are accepted by us.
To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If registered any personal data that you provide us with during the registration process will be stored in our database and it will be entered into the order form automatically.
You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where someone else uses your password or user name unless this is due to our negligence. You agree to notify us immediately by email to [email protected] or by phone on +971 (2) 44 44 120 if you become aware or suspect any unauthorized use of your password or username.
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of bitsandpieces.ae or BITS AND PIECES or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain BITS AND PIECES’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. BITS AND PIECES will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.
We accept payment by debit or credit card. Payment will be debited from your account at the time of or shortly before dispatch of the product to you.
Orders with multiple items may be shipped separately. The customer shall be charged for the items upon checkout but in case of unavailability of the item, the customer shall receive a refund for the item’s price. There are no shipping charges for back orders.
You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Shipping Fees do not include any local airport taxes, value added taxes, customs fees and other fees relating to the import of goods. These apply to the responsibility of the Buyer.
From time to time we issue voucher / discount codes. We have a voucher / discount code box situated at the "Checkout" where codes can be entered. You must take care when entering codes, as they are case and space sensitive.
You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Voucher / Discount codes cannot be used in conjunction with any other offer including The Beauty Club and sale items. Voucher / Discount codes exclude the following brands (Any brand name) and such excluded brands may be amended from time to time in our sole discretion. If you have any questions about the voucher / discount codes please email [email protected]
We accept orders for GCC delivery. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We shall endeavor to dispatch the product to you within one working day of you placing your order and in any event within 14 days beginning on the day after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.
As soon as the product is delivered to you, you are responsible for it.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Service Team on [email protected] as soon as possible.
9.1 (a) You have certain rights under the law. These include:
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:
Please return the Product in suitable packaging to ensure it reaches us in good condition.
We will refund the purchase price returned no later than 30 days from the day when you give us notice of cancellation.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses that we suffe
We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.
You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose.
If we breach these Terms we shall only be liable for losses, which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where you and we could contemplate them at the time of entering into this agreement.
With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the Internet. We provide no guarantee for the constant and uninterrupted availability of the Website.
We are not responsible for:
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.
BITS AND PIECES may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. COMPANY will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.
LICENCE GRANTED TO YOU. By providing materials to BITS AND PIECES, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted BITS AND PIECES an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. BITS AND PIECES may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against BITS AND PIECES for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to BITS AND PIECES. Any communication or materials you send to BITS AND PIECES will be treated as non- confidential and non-proprietary and may be disseminated or used by BITS AND PIECES for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or bitsandpieces.ae, titles or interests in BITS AND PIECES’s name.
We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the UAE.
If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing [email protected] or writing to us at the following address Muroor Road, Al Maqta Building 1, Abu Dhabi, UAE.
The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. BITS AND PIECES is not responsible for the acts or omissions of any advertiser or sponsor.
13.2 Site Operation
BITS AND PIECES controls this Site from the U.A.E. BITS AND PIECES makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
Any/All products prefixed with the word 'hand' such as, handpainted, hand-decorated, hand-blown, hand-dipped, hand-made, hand-crafted or hand-embroidered will contain the 'Handmade logo.Handmade products may have color variations.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
Bitsandpieces.ae is a Secure Site. To ensure that this is a legitimate secure site, please check the following:
1. That the original URL you are visiting comes from www.bitsandpieces.ae.
2. The status of the server certificate is valid, by clicking on one of the server certificate logos displayed on the site.
14.2 Who are We?
BITS AND PIECES
Muroor Road, Al Maqta Building 1
Abu Dhabi, UAE
14.3 Information We Collect
We may collect and process the following data about you:
14.4 How We Use Your Information
We use your information in the following ways:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
14.6 Will We Share Your Information With Third Parties?
as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered. All credit/debit cards’ details or information will NOT be stored, sold, shared, rented or leased to any third parties
14.7 Data Security
Bitsandpieces.ae may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide BITSANDPIECES.AE with content for publishing or feedback, we may publish your user name or other identifying data with your permission.
Bitsandpieces.ae may also disclose delivery information in order to respond to a subpoena, court order or other such request. BITSANDPIECES.AE may also provide such delivery information in response to a law enforcement agency’s request or as otherwise required by law. Your delivery information may be provided to a party if BITSANDPIECES.AE files for bankruptcy, or there is a transfer of the assets or ownership of BITSANDPIECES.AE in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.
14.7 (a) Other Websites
Bitsandpieces.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit delivery information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
14.7 (b) Security
Bitsandpieces.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, BITSANDPIECES.AE cannot guarantee the security of any information that is disclosed online.
14.7 (c) Children
Bitsandpieces.ae does not knowingly collect personal information from children under the age of 13. Children are not permitted to use the BITSANDPIECES.AE website or services, and BITSANDPIECES.AE requests that children under the age of 18 shall not submit any personal information to the website. Since information regarding children under the age of 13 is not collected, BITSANDPIECES.AE does not knowingly distribute personal information regarding children under the age of 13.
14.8 Changes to this Privacy and Cookies Policy
We are constantly looking for new ways to improve this Website. We may amend this Privacy and Cookies Policy from time to time. All such changes will take effect once they have been posted on the site and you will be deemed to have accepted any such changes by your use of the site from time to time. This Privacy and Cookies Policy was last updated on 19/10/2014.
Please contact us if you have any questions regarding this Privacy and Cookies Policy or about any information we hold about you by emailing us at [email protected]
We want to make sure that Your Information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at [email protected]
You have the right to ask us not to use Your Information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at [email protected]
We hope that you will be happy with the way we handle your information.